8play Privacy Policy

01 Introduction

8play ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "your") who access and use the 8play platform, including the website at https://8play.app and any associated mobile applications or services (collectively, the "Platform").

This Privacy Policy describes how 8play collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also describes the rights you have regarding your personal data and how you can exercise those rights.

This Privacy Policy is incorporated into and forms part of the 8play Terms & Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

8play operates in the Philippines and processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

02 Personal Data We Collect

8play collects the following categories of personal data from users of the Platform:

2.1 Identity and Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality
• Mobile number
• Email address
• Residential address (city, province, region)

2.2 Identity Verification Data

• Government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID)
• Selfie or facial image for identity verification purposes
• Proof of address documents

2.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other linked banks)
• Transaction history, including deposits, withdrawals, and wagers

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on the Platform
• Game history and betting activity

2.5 Communications Data

• Records of communications with 8play customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and survey responses submitted to 8play

03 How We Collect Your Data

8play collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Identity verification data from third-party KYC (Know Your Customer) service providers; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors; fraud prevention data from third-party security services.

04 How We Use Your Personal Data

8play uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 8play account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the features of the Platform.
• Regulatory compliance: To comply with Philippine gaming regulations, anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion where applicable.
• Marketing and promotions: To send you information about 8play promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the performance, features, and user experience of the Platform.
• Legal obligations: To comply with applicable laws, respond to lawful requests from government authorities, and enforce our Terms & Conditions.

05 Legal Basis for Processing

8play processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and 8play (i.e., providing the Platform services).
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including gaming regulations and AML obligations.
• Legitimate interests: Processing for fraud prevention, security, and Platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain optional features, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Personal Data

8play does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by 8play to verify user identities in compliance with regulatory requirements.
• Game providers: Third-party game studios and live dealer providers whose games are made available on the Platform, to the extent necessary to deliver game services.
• Fraud prevention and security providers: Third-party services engaged to detect and prevent fraudulent activity on the Platform.
• Regulatory and law enforcement authorities: Philippine government agencies, including gaming regulators and law enforcement, where required by law or in response to a lawful request.
• Professional advisors: Legal, accounting, and auditing professionals engaged by 8play, subject to confidentiality obligations.

All third parties with whom 8play shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than those specified by 8play.

07 Data Retention

8play retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the communication.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter for compliance purposes.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, 8play will securely delete or anonymize the data.

08 Data Security

8play implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Two-factor authentication options for user accounts.
• Incident response procedures for detecting and responding to data security breaches.

While 8play takes data security seriously, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your account credentials and for notifying 8play immediately if you suspect any unauthorized access to your account.

09 Cookies and Tracking Technologies

8play uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the Platform, helping us identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language and display options, so you do not need to re-enter them on each visit.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns, where you have consented to such use.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

10 Your Data Protection Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 8play:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as described in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data 8play holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 8play.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 8play's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the 8play Data Privacy Officer using the contact details provided in Section 13 of this Privacy Policy. 8play will respond to all valid requests within thirty (30) days of receipt.

11 Minors and Age Restriction

The 8play Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. 8play does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on 8play or provided personal data to us, please contact our support team immediately so that we can investigate and take appropriate action.

12 Changes to This Privacy Policy

8play reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must cease using the Platform and may request account closure.

13 Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 8play Data Privacy Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: Within 30 days for data rights requests; within 24 hours for general support inquiries

8play is committed to handling all privacy-related inquiries with care and transparency. Filipino players can trust that their personal data is in safe hands with 8play.